Clients looking to receive email based support can open new tickets by emailing the address email@example.com.
Posted Apr 22, 2018 - 11:44 EDT
We are looking into an issue impacting support tickets that are submitted and replied to via email. Any customers who need assistance should open a ticket through https://my.hawkhost.com/supporttickets.php directly. Please note you will need to reply through the client area as well as this email issue is impacting both new tickets and ticket replies.