At this time full connectivity has been restored to the HKG003 system and all sites / services should be accessible. Please contact our support team through our helpdesk if you're still experiencing issues. Again thank you for your patience while we resolved this problem.
Posted 6 months ago. Apr 18, 2018 - 00:32 EDT
We have confirmed this is an issue with our upstream datacenter provider and we are working with their networking team to resolve this.
Posted 6 months ago. Apr 17, 2018 - 23:03 EDT
Thank you for your continued patience. Our team is still actively working on resolving this network issue to restore connectivity to all customers.
Posted 6 months ago. Apr 17, 2018 - 19:50 EDT
Our networking team is continuing to work on restoring full connectivity to the HKG003 system. We apologize for the trouble.
Posted 6 months ago. Apr 17, 2018 - 15:45 EDT
Our team is still working on this network issue to bring all services back online. Thank you for your patience while we resolve this.
Posted 6 months ago. Apr 17, 2018 - 11:16 EDT
We are aware of a network issue involving the HKG003 server in Hong Kong. Impacted users are being moved to new IPs at this time.