Los Angeles, CA Shared on Hawk Host Status

[Resolved] Los Angeles Network Performance Issues

Sat, 12 Sep 2026 21:16:33 +0000

🔍 Investigating (21:16:33 UTC 09/12/26) - We are aware of a network performance issue impacting some customers in our Los Angeles location. Affected customers may experience elevated latency or intermittent packet loss over certain routes while our networking team investigates what appears to be an issue with one of our upstream providers.

We will provide updates as soon as more information is available. Thank you for your patience.

🛠️ Identified (21:36:16 UTC 09/12/26) - We have identified the issue as an upstream problem with Cogent impacting traffic across the West Coast. Our networking team is still investigating alongside Cogent, and affected customers may continue to see elevated latency or intermittent packet loss over certain routes until this is resolved.

✅ Resolved (00:13:00 UTC 09/13/26) - The issue with our upstream provider Cogent has been resolved and network performance has returned to normal. Latency and packet loss have subsided, and all services are operating as expected. Thank you for your patience.

[Resolved] Los Angeles Network Performance Issues

Sun, 23 Aug 2026 01:41:00 +0000

🔍 Investigating (01:41:00 UTC 08/23/26) - We are aware of a network performance issue impacting traffic going over Cogent in our Los Angeles location. Customers may experience elevated latency or intermittent packet loss while our networking team investigates.

🛠️ Identified (01:50:19 UTC 08/23/26) - We have identified the issue with our upstream provider Cogent and are working to get it removed from the transit. Customers may continue to experience elevated latency or intermittent packet loss until this is complete.

✅ Resolved (01:55:32 UTC 08/23/26) - The issue with our upstream provider Cogent has been resolved and network performance has returned to normal. Latency and packet loss have subsided, and all services are operating as expected. Thank you for your patience.

[Resolved] cPanel Licensing Issue

Wed, 08 Jul 2026 21:10:00 +0000

Investigating (21:10 UTC 07/08/26) - We are aware of licensing errors when logging into cPanel. The issue does not affect the ability to visit websites; it only affects the cPanel control panel.

Update (21:30:00 UTC 07/08/26) - The cPanel team has confirmed that they are experiencing issues with their licensing system, affecting all cPanel servers globally. We are awaiting the cPanel team’s resolution of the issue.

Update (21:54:00 UTC 07/08/26) - We have confirmed that the cPanel licensing system issue also affects the ability to access webmail and email accounts via POP3/IMAP/SMTP. We still do not have an estimate of when cPanel expects to resolve the issue, other than that they are well aware and working as quickly as possible to resolve the problem.

Update (22:09:00 UTC 07/08/26) - cPanel has now confirmed publicly that they’re experiencing issues with their licensing system affecting all cPanel operated systems globally: https://support.cpanel.net/hc/en-us/articles/41816676353943-cPanel-License-Update-Failures-July-8th-2026 Our team will continue to monitor the notice closely and communicate directly with the cPanel team.

Update (22:33:00 UTC 07/08/26) - cPanel has found the root cause of the issues with their licensing system and has begun rolling out a fix. A subset of Hawk Host servers has already started working with cPanel again. We will update again once all servers have successfully had their cPanel access restored.

Resolved (22:46:00 UTC 07/08/26) - All Hawk Host operated servers have successfully retrieved licenses, and cPanel and webmail are now functioning once again. If you have a Cloud VPS with Hawk Host, you may need to run /usr/local/cpanel/cpkeyclt to fix the issue immediately or wait for an automatic license check to run.

[Resolved] Los Angeles Network Connectivity Issues

Thu, 26 Feb 2026 16:19:00 +0000

Investigating - We are aware of a network connectivity issue impacting our Los Angeles network and our team is investigating.

Identified - We have identified the issue and we are working on restoring full connectivity to all systems.

Resolved - This issue has been resolved and full connectivity has been restored.

[Resolved] Los Angeles Network Connectivity Issues

Wed, 08 Oct 2025 07:10:00 +0000

Identified - Hawk Host engineers are investigating an isolated connectivity issue impacting a subset of services within our Los Angeles data center.

Monitoring - Connectivity has been restored at this time and our team is monitoring our implemented fixes.

Investigating - Unfortunately we are again experiencing an isolated connectivity issue. Our team is investigating.

Resolved - This situation is now resolved. Thank you for your patience and we apologize for the trouble.

[Resolved] Los Angeles Data Center Migration

Fri, 14 Feb 2025 13:00:00 +0000

Scheduled - On February 14th 2025 at 5:00AM PST (13:00 UTC) Hawk Host engineers will begin shutting down all services within our Los Angeles CA USA data center to perform scheduled maintenance. This status page event will be used to provide updates throughout the scheduled maintenance period.

Update (13:38 UTC 02/14/25) - This scheduled maintenance is now in progress. All services within our Los Angeles facility will be inaccessible. Updates will be provided on this page throughout the maintenance window.

Update (15:05 UTC 02/14/25) - Our engineering team has finished the shutdown of all customer services. The on-site team is now preparing to unrack and move the physical hardware to the new facility.

Update (17:10 UTC 02/14/25) - The hardware is being transported to the new facility now. Upon arrival, the gear will be unloaded from the truck, and the on-site team will begin racking & cabling the hardware in the new data center.

Update (18:32 UTC 02/14/25) - The hardware has arrived at our server racks, and the on-site team is organizing it. Racking and cabling will start shortly.

Update (21:24 UTC 02/14/25) - The on-site team is continuing to rack and cable our hardware. Once this work is completed, our engineering team will ensure proper configurations and system health. Once we complete all configuration and health checks, we will then begin restoring customer hosting services.

Update (00:05 UTC 02/15/25) - The on-site team is continuing to rack and cable hardware. Our engineering team is beginning the process of restoring network connectivity. After network is restored, we will proceed with our system health checks.

Update (02:10 UTC 02/15/25) - The initial racking and cabling process has been completed. Our engineering team is currently working on restoring network connectivity to all hardware.

Update (04:25 UTC 02/15/25) - Our engineering team remains focused on restoring full network connectivity to all hardware, and they are currently reviewing all configurations. After this process is completed, we will begin restoring customer hosting services.

Update (05:36 UTC 02/15/25) - We are beginning the process of restoring access to customer hosting services.

Resolved (06:15 UTC 02/15/25) - The migration is complete and all services are online. If you are experiencing any issues, please contact support.

[Resolved] Los Angeles Voxility Outage

Wed, 20 Mar 2024 10:00:00 +0000

Identified - Voxility, our DDOS protection provider, is experiencing a network outage in Los Angeles, affecting our IP ranges 140.99.245.0/24, 155.94.253.0/24, and 198.252.106.0/24.

Update 2024-03-20 10:10:00 UTC - Connectivity has been restored to the IP range 198.252.106.0/24

Update 2024-03-20 11:00:00 UTC - Connectivity has been restored to the IP range 140.99.245.0/24

Update 2024-03-20 11:15:00 UTC - We’re currently experiencing issues outside of our control with 155.94.253.0/24. We’re working diligently on alternative solutions to restore connectivity while Voxility remains offline in Los Angeles.

Update 2024-03-20 11:55:00 UTC - Connectivity has been restored to the IP range 155.94.253.0/24

Update 2024-03-20 12:05:00 UTC - Voxility remains offline in Los Angeles; however, we have restored connectivity to all affected ranges using alternative connectivity. Once Voxility provides us with an estimated resolution time, we will provide that.

Update 2024-03-20 12:54:00 UTC - RESOLVED - Voxility is back online in Los Angeles, and our DDOS mitigation services are active in Los Angeles.