Hawk Host Status

[Resolved] Help Desk Scheduled Maintenance

Thu, 02 Apr 2026 21:06:00 +0000

Scheduled Maintenance - We are performing scheduled maintenance on our help desk system. During this time, the help desk will be unavailable and you will be unable to submit or view support tickets.

If you need assistance while the maintenance is in progress, our live chat remains fully available and our team is standing by to help.

We appreciate your patience and will update this notice once maintenance is complete.

Update - Maintenance is now complete. The help desk is fully operational. Thank you for your patience.

[Resolved] Dallas Network Packet Loss over Certain Routes

Sat, 07 Mar 2026 23:44:00 +0000

Investigating - We are aware of packet loss over certain routes coming into our Dallas network. We’ve reached out to the networks affected by the packet loss and are awaiting further information.

Resolved - Our networking team were able to route around the the affected routes and we are no longer seeing any packet loss.

[Resolved] Los Angeles Network Connectivity Issues

Thu, 26 Feb 2026 16:19:00 +0000

Investigating - We are aware of a network connectivity issue impacting our Los Angeles network and our team is investigating.

Identified - We have identified the issue and we are working on restoring full connectivity to all systems.

Resolved - This issue has been resolved and full connectivity has been restored.

[Resolved] Singapore Network Connectivity Issues

Wed, 04 Feb 2026 03:57:00 +0000

Investigating - We are aware of a network connectivity issue impacting our Singapore network and our team is investigating.

Update - Connectivity has been restored and we are continuing to monitor.

Resolved - This issue is resolved.

[Resolved] Amsterdam Network Connectivity Issues

Sun, 30 Nov 2025 22:00:00 +0000

Identified - We are aware of a a network issue impacting our Amsterdam location. We’re currently in communication with our upstream provider.

Update 2025-11-30 22:37:00 UTC - Our upstream provider has confirmed a facility-level power event that has interrupted connectivity. The onsite team is investigating and working on restoring power & connectivity to the impacted devices.

Update 2025-12-01 00:18:00 UTC - Our upstream provider has advised us that the site engineering team has identified a high-voltage failure along with multiple UPS failures affecting the suite. Vendor teams and Digital Realty personnel are on site and continuing investigation and repair efforts.

Resolved - Power and network connectivity have been restored at this time.

[Resolved] Singapore Network Connectivity Issues

Fri, 21 Nov 2025 11:29:00 +0000

Identified - We are aware of a packet loss and routing issue impacting certain carriers trying to reach our Singapore network.

Monitoring - At this time the issue has been resolved and full connectivity is restored to our Singapore network. We are continuing to monitor the situation.

Resolved - This issue has been resolved.

[Resolved] Los Angeles Network Connectivity Issues

Wed, 08 Oct 2025 07:10:00 +0000

Identified - Hawk Host engineers are investigating an isolated connectivity issue impacting a subset of services within our Los Angeles data center.

Monitoring - Connectivity has been restored at this time and our team is monitoring our implemented fixes.

Investigating - Unfortunately we are again experiencing an isolated connectivity issue. Our team is investigating.

Resolved - This situation is now resolved. Thank you for your patience and we apologize for the trouble.

[Resolved] New York Network Issues

Tue, 05 Aug 2025 04:40:00 +0000

Identified - Hawk Host engineers have been alerted to network connectivity issues at our New York location. We are actively engaging our upstream provider about the network connectivity problems.

Update - 2025-08-05 05:00:00 UTC - Our upstream provider has confirmed a network outage. We have not yet to be provided with an estimated resolution time.

Monitoring - 2025-08-05 07:07:00 UTC - Connectivity has been restored at this time and our team is monitoring for any further issues.

Resolved - 2025-08-05 07:31:00 UTC - This has been resolved at this time.

[Resolved] New York Network Routing Issues

Thu, 01 May 2025 01:23:00 +0000

Identified - Network engineers have been alerted to intermittent network routing issues at our New York location. Depending on routes to or from our New York location, the problems may cause an increase in packet loss or complete connectivity loss. Network engineers are actively engaged in resolving the issue.

Update - 2025-05-01 01:45:00 UTC - We have stopped seeing packet loss and connectivity issues. We will continue monitoring while network engineers confirm the network is stable.

Resolved - This has been resolved at this time.

[Resolved] Los Angeles Data Center Migration

Fri, 14 Feb 2025 13:00:00 +0000

Scheduled - On February 14th 2025 at 5:00AM PST (13:00 UTC) Hawk Host engineers will begin shutting down all services within our Los Angeles CA USA data center to perform scheduled maintenance. This status page event will be used to provide updates throughout the scheduled maintenance period.

Update (13:38 UTC 02/14/25) - This scheduled maintenance is now in progress. All services within our Los Angeles facility will be inaccessible. Updates will be provided on this page throughout the maintenance window.

Update (15:05 UTC 02/14/25) - Our engineering team has finished the shutdown of all customer services. The on-site team is now preparing to unrack and move the physical hardware to the new facility.

Update (17:10 UTC 02/14/25) - The hardware is being transported to the new facility now. Upon arrival, the gear will be unloaded from the truck, and the on-site team will begin racking & cabling the hardware in the new data center.

Update (18:32 UTC 02/14/25) - The hardware has arrived at our server racks, and the on-site team is organizing it. Racking and cabling will start shortly.

Update (21:24 UTC 02/14/25) - The on-site team is continuing to rack and cable our hardware. Once this work is completed, our engineering team will ensure proper configurations and system health. Once we complete all configuration and health checks, we will then begin restoring customer hosting services.

Update (00:05 UTC 02/15/25) - The on-site team is continuing to rack and cable hardware. Our engineering team is beginning the process of restoring network connectivity. After network is restored, we will proceed with our system health checks.

Update (02:10 UTC 02/15/25) - The initial racking and cabling process has been completed. Our engineering team is currently working on restoring network connectivity to all hardware.

Update (04:25 UTC 02/15/25) - Our engineering team remains focused on restoring full network connectivity to all hardware, and they are currently reviewing all configurations. After this process is completed, we will begin restoring customer hosting services.

Update (05:36 UTC 02/15/25) - We are beginning the process of restoring access to customer hosting services.

Resolved (06:15 UTC 02/15/25) - The migration is complete and all services are online. If you are experiencing any issues, please contact support.

[Resolved] Los Angeles Voxility Outage

Wed, 20 Mar 2024 10:00:00 +0000

Identified - Voxility, our DDOS protection provider, is experiencing a network outage in Los Angeles, affecting our IP ranges 140.99.245.0/24, 155.94.253.0/24, and 198.252.106.0/24.

Update 2024-03-20 10:10:00 UTC - Connectivity has been restored to the IP range 198.252.106.0/24

Update 2024-03-20 11:00:00 UTC - Connectivity has been restored to the IP range 140.99.245.0/24

Update 2024-03-20 11:15:00 UTC - We’re currently experiencing issues outside of our control with 155.94.253.0/24. We’re working diligently on alternative solutions to restore connectivity while Voxility remains offline in Los Angeles.

Update 2024-03-20 11:55:00 UTC - Connectivity has been restored to the IP range 155.94.253.0/24

Update 2024-03-20 12:05:00 UTC - Voxility remains offline in Los Angeles; however, we have restored connectivity to all affected ranges using alternative connectivity. Once Voxility provides us with an estimated resolution time, we will provide that.

Update 2024-03-20 12:54:00 UTC - RESOLVED - Voxility is back online in Los Angeles, and our DDOS mitigation services are active in Los Angeles.

[Resolved] Hong Kong Network Event

Sat, 07 Oct 2023 15:33:00 +0000

Identified - We are investigating an outage in our Hong Kong datacenter. We will provide further updates as they’re made available to us from our onsite team.

Update 10-07-2023 19:10:34 UTC - RESOLVED – We greatly appreciate your patience while this issue was resolved. At this time connectivity has been fully restored. If you are still experiencing issues with any services in Hong Kong please contact our support team through email (support@hawkhost.com) or helpdesk (https://my.hawkhost.com/submitticket.php).

[Resolved] Hong Kong Network Event

Sat, 07 Oct 2023 00:52:00 +0000

Identified - We’re currently investigating network issues affecting our Hong Kong location. Once we have further information we will provide an update.

Update 10-07-2023 01:19:00 UTC – This is still an ongoing issue. Data center specialists are on-site to investigate the cause of this issue. Once we have further information, we will be providing it.

Update 10-07-2023 09:03:34 UTC - RESOLVED – We greatly appreciate your patience while this issue was resolved. At this time connectivity has been fully restored. If you are still experiencing issues with any services in Hong Kong please contact our support team through email (support@hawkhost.com) or helpdesk (https://my.hawkhost.com/submitticket.php).

[Resolved] Client Area Maintenance

Mon, 17 Jul 2023 17:15:00 +0000

Our client area is currently unavailable due to scheduled maintenance. We expect this maintenance to last up to 30 minutes.

Update - The client area maintenance has been completed

[Resolved] Client Area Availability Issues

Sun, 16 Jul 2023 14:48:00 +0000

Identified - We’re currently investigating availability issues with our client area.

Update - The client area availability issues have been resolved.

[Resolved] New York Network Event

Mon, 10 Jul 2023 22:40:00 +0000

Identified - Our upstream provider has confirmed this is a facility-level network issue. We will provide further updates as they’re made available from upstream.

Update - Our upstream provider has now confirmed this issue is a facility-level power issue. They have provided an estimated resolution time of 3-4 hours. We will provide any further updates as we have them. Thank you for your continued patience during this outage.

Update – Our upstream provider has informed us this is a widespread power event impacting the entire datacenter facility. Due to this, extensive work is required before power can safely be restored. We have been informed this work will take hours to complete, and we likely will not see connectivity restored before 8:00 AM EDT / 12:00 PM UTC. We apologize for the extended downtime.

Update 07-11-2023 13:25:00 UTC – This is still an ongoing issue. We have been made aware that due to a brief fire in the UPS room at the facilty, all power to the facility was cut off while the fire marshall and relavent parties perform an inspection and approval to re-energize the site. As of this time we do not have an ETA for when power will be restored.

Update 07-11-2023 19:35:00 UTC – Our upstream provider has advised us that the facility remains powered down as per the fire marshal. There is an ongoing meeting with relevant parties to discuss the cleanup process and get approval from the fire marshal to re-energize the facility.

Update 07-11-2023 23:34:00 UTC – Our upstream provider has provided us the following update:

Evocative onsite management met with the fire marshal and electrical inspectors to review the current state of the facility. The fire marshal has reviewed the current level of progress on the cleaning and requested additional remediation actions around the fire system components. The follow up inspection from the fire marshal is 9:00 AM EDT, Wednesday. The Evocative team is bringing on additional personnel and vendors to comply completely with the additional requests by this deadline.

In preparation for being able to allow clients onsite, the fire marshal has stated that Evocative must perform a full test of the fire/life safety systems. This must be performed after utility power has been restored and fire system components replaced. Vendors have already been scheduled and are standing by to complete this work tomorrow.

If there are no significant changes in the timeline, the earliest INAP will be allowed back into the site to power up servers will be later in the day on Wednesday. We anticipate the next update of significance will be provided by Evocative Wednesday morning, and will keep you updated as information becomes available.

Update 07-12-2023 15:07:00 UTC – Our upstream provider has provided us with the following update:

The initial inspection has been successfully completed, and we are now starting the process to power up the data center.

Update 07-12-2023 17:11:00 UTC – Our upstream provider has provided us with the following update:

We have completed the entire site inspection with the fire marshal and the electrical inspector and utility power has been restored.

We are now working to restore critical systems and our onsite team has energized the primary electrical equipment that powers the site.

Concurrently, we are beginning work to bring the mechanical plant online. Additional engineers from other facilities are on site this morning to expedite site turn-up.

The ETA for bringing up the critical infrastructure systems is approximately 5 hours.

We are planning for a late afternoon/early evening time frame when clients can come back on-site.

We will send out additional information regarding access to the facility and remote hands assistance and we will notify you once client access to the facility is permitted

Update 07-12-2023 18:00:00 UTC – Our upstream provider has provided us with the following update:

Our onsite team has energized the primary electrical equipment that powers the site, enabling us to bring our mechanical plant online. We are currently cooling the facility.

As we monitor for stability, we are focused on bringing up our electrical systems. In starting this process, we have identified an issue with powering up our fire panel as well as power systems that were powered by UPS3. While this will cause us a delay, we are working with our vendors for remediation.

We are currently at 25% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 7 hours. We are still planning for an evening time frame when clients will be able to come back on-site. We will send out additional information regarding access to the facility and remote hands assistance and we will notify you once client access to the facility is permitted.

Update 07-12-2023 19:12:00 UTC – Our upstream provider has provided us with the following update:

Our onsite team is currently bringing our UPS Systems online. We have our UPS vendor onsite assisting with this as we bring up UPS-4 and then UPS-R after that.

As these systems are brought online we will concurrently work on bringing carriers up.

We are currently at 30% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 6 hours. We are still planning for an evening time frame when clients will be able to come back on-site.

We will send out additional information regarding access to the facility and remote hands assistance and we will notify you once client access to the facility is permitted.

Update 07-12-2023 22:00:00 UTC – Our upstream provider has provided us with the following update:

Our onsite team is currently bringing our UPS Systems online. We have our UPS vendor onsite assisting us with this. We have brought UPS-4 online and are currently charging its associated battery system. While bringing UPS-R online we have run into a minor issue that we are currently investigating.

We are currently at 35% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 5 hours. We are still planning for an evening time frame when clients will be able to come back on-site.

In the process of our power system re-energizing, we have been working on our fire system as well. We are currently sourcing materials to bring our fire system fully online and do not have an ETA for completion. Because of this and fire marshal compliance, we will only be allowed to have supervised escorted customer access when we finish bringing up the critical infrastructure systems. We are currently sourcing additional personnel to assist us with this escort policy.

Update 07-12-2023 23:00:00 UTC – Our upstream provider has provided us with the following update:

Our onsite team is currently bringing our UPS Systems online. We have our UPS vendor onsite assisting us with this. We have brought UPS-4 online. We resolved our issues with UPS-R and have brought it online and are currently charging its associated battery system. We will now begin work on bringing UPS-1 online. After bringing the UPS Systems online, we will then fully transfer the load to our downstream power distribution, which will enable us to start powering up individual customer cabinets.

We are currently at 40% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 4 hours. We are still planning for an evening time frame when clients will be able to come back on-site.

We are currently sourcing materials to bring our fire system fully online and do not have an ETA for completion. Because of this and fire marshal compliance we will only be allowed to have supervised escorted customer access when we finish bringing up the critical infrastructure systems.

Update 07-13-2023 01:00:00 UTC – Our upstream provider has provided us with the following update:

Our onsite team is currently bringing our UPS Systems online. We now have UPS-4 and UPS-R online. While bringing up UPS-1, we ran into an issue and we are unable to bring it online. We have engaged with our vendor and are finding a workaround to deliver power downstream to customer cabinets.

Due to the issue with UPS-1, we will not be automatically powering up all customer cabinets. We will be reaching out to you to let you know if you are part of the group of customers on unprotected/non-UPS backed utility power so that you can make the decision whether to energize your cabinets at that time.

We are currently at 50% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 3 hours. The current time frame for when clients will be able to come back onsite is approximately 10:30 PM EDT.

Update 07-13-2023 07:00:00 UTC – The power in the facility has been restored, and all of our servers are now online. We are actively restoring service to all cloud-based services, including our shared, reseller, and semi-dedicated plans.

Update 07-13-2023 07:27:00 UTC – Everything is online at this time. If you’re still experiencing issues, please contact our support department for further investigation.

[Resolved] Helpdesk Maintenance Announcement

Sat, 24 Jun 2023 14:30:00 +0000

Our support ticket helpdesk will be inaccessible during a scheduled maintenance window starting at 14:30 UTC / 10:30 AM EST. Customers who require support during this window can utilize livechat through https://www.hawkhost.com.

Status Update (2023-06-25 00:45:00 UTC): Customers can now reach our team via email for assistance. Please use the following emails depending on your inquiry:

Support: support@hawkhost.com

Sales/Billing: billing@hawkhost.com

Abuse: abuse@hawkhost.com

Access to view active and resolved support tickets through the client area will be restored soon.

Status Update (2023-06-27 19:30:00 UTC): Access to view active and resolved support tickets are now available through the client area at https://my.hawkhost.com

[Resolved] Toronto Network Event

Sun, 05 Feb 2023 19:06:00 +0000

Investigating - We’re currently investigating issues with the network in the Toronto location.

Identified - Our upstream provider has confirmed this is a facility-level network issue. We will provide further updates as they’re made available from upstream.

Update - Our upstream continues to investigate the source of this network issue. Unfortunately we are currently unable provide a resolution ETA.

Resolved - This has been resolved at this time.