This incident has been resolved.
Apr 18, 12:04 EDT
At this time full connectivity has been restored to the HKG003 system and all sites / services should be accessible. Please contact our support team through our helpdesk if you're still experiencing issues. Again thank you for your patience while we resolved this problem.
Apr 18, 00:32 EDT
We have confirmed this is an issue with our upstream datacenter provider and we are working with their networking team to resolve this.
Apr 17, 23:03 EDT
Thank you for your continued patience. Our team is still actively working on resolving this network issue to restore connectivity to all customers.
Apr 17, 19:50 EDT
Our networking team is continuing to work on restoring full connectivity to the HKG003 system. We apologize for the trouble.
Apr 17, 15:45 EDT
Our team is still working on this network issue to bring all services back online. Thank you for your patience while we resolve this.
Apr 17, 11:16 EDT
We are aware of a network issue involving the HKG003 server in Hong Kong. Impacted users are being moved to new IPs at this time.
Apr 17, 09:23 EDT