All Systems Operational
Amsterdam NL   Operational
Dallas, TX   Operational
Hong Kong   Operational
Los Angeles, CA   Operational
New York City, NY   Operational
Singapore   Operational
Toronto, CA   Operational
Washington, DC   Operational
Main Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2018
Resolved - The MySQL issues have been resolved and at this time all sites / services should be accessible on the NYC003 system.
Apr 20, 09:18 EDT
Identified - The NYC003 system is currently experiencing issues involving MySQL. This is only impacting databases using the InnoDB storage engine.
Apr 20, 07:44 EDT
Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - This incident has been resolved.
Apr 18, 12:04 EDT
Monitoring - At this time full connectivity has been restored to the HKG003 system and all sites / services should be accessible. Please contact our support team through our helpdesk if you're still experiencing issues. Again thank you for your patience while we resolved this problem.
Apr 18, 00:32 EDT
Update - We have confirmed this is an issue with our upstream datacenter provider and we are working with their networking team to resolve this.
Apr 17, 23:03 EDT
Update - Thank you for your continued patience. Our team is still actively working on resolving this network issue to restore connectivity to all customers.
Apr 17, 19:50 EDT
Update - Our networking team is continuing to work on restoring full connectivity to the HKG003 system. We apologize for the trouble.
Apr 17, 15:45 EDT
Update - Our team is still working on this network issue to bring all services back online. Thank you for your patience while we resolve this.
Apr 17, 11:16 EDT
Identified - We are aware of a network issue involving the HKG003 server in Hong Kong. Impacted users are being moved to new IPs at this time.
Apr 17, 09:23 EDT
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018
We experienced a brief period today where emails sent to our support@hawkhost.com address were either deferred or failed delivery. If you received a bounce message or your request has not yet been replied to by our staff please re-submit your ticket.
Apr 8, 22:06 EDT
Resolved - This issue has been resolved and cobra is back online. Please contact our helpdesk if you continue to experience any problems.
Apr 8, 09:51 EDT
Investigating - We are investigating a potential network issue with the cobra system in Dallas TX.
Apr 8, 08:50 EDT
Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.